Industrial PC – vehicle terminal solutions from Advantech-DLoG support and secure processes in demanding environments, Germering, 18.07.2013. Industrial PC – vehicle terminal solutions from Advantech-DLoG support and secure processes in demanding environments, now the company expands the quality level for its high-tech solutions even further. The new helpdesk by Advantech-DLoG is achieving for customers from all over the world now (almost) around the clock. For the professional helpdesk, which replaced the previous hotline, it was particularly important to increase availability and performance of us”, explained Siegfried Weber, head of repair & helpdesk?Advantech-DLoG operations. A newly inserted two-layer system makes possible the expanded availability of the helpdesk. Customers and partners from Advantech-DLoG can now reach the help desk from 6 am until 8 pm. This time frame covers also other time zones, what specifically comes to meet requests from Asia and the United States.
The help desk is the first point of contact for problems, questions and complaints by end users and partners. It offers comprehensive support for all our products, as well as for all Advantech products, which are sold by Advantech-DLoG. The help desk employees already on the phone or by E-Mail can answer the majority of questions; modern equipment allows for example the direct simulation and solution of problems with terminals. Questions, which did not immediately answer to redirect the helpdesk staff to the relevant Department in the House.