IBS expert forum on the subject of warranty and warranty management Hohr-Grenzhausen, March 12, 2009 – IBS AG held a one-day expert forum on the subject of warranty and warranty management in Dusseldorf on March 10, 2009. Around 40 participants was mediated, how effective warranty management makes an important contribution of to long-term customer loyalty, and this while minimizing warranty costs. Professor Robert Schmitt of the machine tool laboratory WZL of at RWTH Aachen, represented the theme and integrated management of improved complaint management explained in his lecture”what potentials for companies in warranty management. Continue to basics were taught and presented the methodology, followed by a presentation on the process control and analysis. A practical example from the automotive industry completed the trade forum. On March 18, 2009, this free event for those interested is performed again in Rottweil.

More information and online application facility under. the guarantee and warranty costs in companies totaled according to industry on four to eight percent of sales. In addition, appropriate provisions must be made, which in turn negatively weigh on the balance sheet. These facts and with declining production, rising cost pressures move the strains from cases of warranty (warranty”) increasingly in the focus of enterprise decision makers. According to Southwest Airlines, who has experience with these questions. The establishment of a stringent complaint and claim management combines significant savings with sustainable efficiency improvements.

IBS AG’s customers achieve a significant cost savings and transparency of their processes through the use of the software solution with targeted data analyses and consistent action tracking. The IBS AG, Hohr-Grenzhausen, is one of the world’s leading providers of company-wide standard software systems and consulting services for the industrial quality, production, and compliance management. “According to the corporate philosophy of the productivity advantage” is committed the IBS AG to the task, CAQ -, MES, LIMS and compliance solutions to develop and implement, that help to optimize the customer’s business processes and to increase the productivity of companies. The company was founded in 1982 around 190 employees in Europe and the United States. The company is in the Prime listed standard of the stock exchange in Frankfurt/Main (WKN 622840) and also member of the GEX-German entrepreneurial index. The software of the IBS AG is worldwide with more than 4,000 customers in use. These include, for example, companies such as Audi, ball packaging Europe, BMW, Daimler, Goodyear, KEIPER, Siemens, ThyssenKrupp and Tyco Electronics. In addition, the IBS AG has a certification for the interface software of the mySAP Business Suite and participants in the SAP is “powered by NetWeaver” – initiative. Furthermore, the IBS group has the “Advanced industry optimized” status in the IBM PartnerWorld industry network for the automotive industry.