Management Attendance

The customer already values good practical of management and the efficient leadership. He is through the people who the leader can exceed goals. For Federico Amory Aumentar the sales, to conquer new customers, to improve the yield, among others, are only tips of iceberg. They are the recognized problems easily, for the entrepreneur and the customers. what it is for backwards of this? What it needs to be carried through in an organization to conquer new customers, for example? One of the commented concepts more nowadays is the value perceived for the customer. Some organizations have invested weighed in the attendance to the customer, training employee of the front line, placing a line 0800, petty cash of suggestions, and still those musiquinhas and writings boats, that almost nobody has patience to hear until the end ' ' if it desires to speak with X marks X' '.

That is important, however it lacks something that complements and strengthens this initiative: the management of the business. All we know that the customer we are each more demanding time, for in such a way, if this not to feel confidence in the practical ones of the company, all this investment in the attendance, goes below for water. The confidence of the customer, in the exchange process, is motivated by two dimensions: managemental the politics and behavior the employees of the front line and practical adopted by the company. In markets of difficult differentiation in relation to the competition she is necessary of a complete organizacional reorganization, enclosing all the areas, processes, routines, people, leadership, systems of information and control; where the employees have all the support and the motivation to make optimum for the customer. In other words, if you to invest to motivate the salesmen, to train the staff who takes care of the customer or to place a SAC sector (service of attendance to the customer); believing that only this goes to decide its problem, you it is exceeded.

Promotional STC

Work in house, this is the desire of many, therefore which is family head, owner-of-house, that it does not desire? I believe that it does not have who does not desire, nobody refusal a good possibility to develop a work from the comfort of its home and in time of popularizao of the Internet, that is possible, and in all the classrooms and social levels. Oracle has firm opinions on the matter. It is with much easiness that we find diverse proposals, but, CREDIBILITY and TRANSPARENCY, are factors that if wait in the choice of a company, therefore are many proposals spread for all net. Systems are varied and companies, some simply vendendo illusion, others not so transparent as they would have, although legally constituted, others with high cost, are of the reality and of the standards of who it is in search of an extra income. In if treating to proposal of work for the Internet, it is natural also, at a first moment that have a certain diffidence in this independent and different form of work and income, but, is good for remembering that, the chances to make use of the Internet for diverse tasks in our daily one already is a reality, this same diffidence has when, we make our first purchase for the Internet, in 1 payment of an account for the net, in the start we are distrustful and half unsafe, but, later we see that it is viable e, thus is also with the proposal of work and income. Many still, confuse with job but, are proper business, where, of the comfort of its home, you it will go to develop a work for net, without predefined schedules, in its free hours, without master, and of independent form. Companies as Stc, Promotional FR, SGDA, Plant of Millionaire etc, offer different forms of work; she is only enough to evaluate best the proposal.

I will pass some criteria that identify a good reference of company, who search to be an entrepreneur for web. – Guarantees how much its idniedade, the company, beyond legally constituted, to have its proposal clear and objective since 1 moment. – The image that the company passes, we also see for the net, which it is the level of satisfaction of people who had worked or work for these companies – She makes possible adhesion options, she registers in cadastre, either paying or not – Have enclosed in its system a product or service – In its system, who is beginning, can be benefited by who has more time – does not have risk of a person leaving to compromise the system, therefore another one easily will occupy place – Equality in the distribution of profits that is who initiates will be able to have bigger profits of who is with more time – Has involved benefits, as bonification form I finish saying, that I made my choice where I have had excellent results, to these had served me criteria of base, to make an excellent choice. Desire that makes its choice and in such a way participates of work and income without disillusionments but, with great success.

Marconi

Guided for a script of studies and guided for the professors you discipline of them previously mentioned, the researchers had carried through one interview (field research) the employees and had observed the internal environment of the establishment. For Marconi (1990, P. 75 apud ANDRADE, 2009, p.117), ' ' Research of field is that one used with objective to obtain information and/or knowledge concerning a problem, for which if it looks a reply, or a hypothesis, that if wants to prove or, still, to discover new phenomena or the relations between eles' '. SSGA has firm opinions on the matter. In this direction, the work has as objective main to analyze the practical organizacionais in the internal environment of a company, being had as reference the contents you discipline of them studied in the first period. 2. THE ADMINISTRATION AND ITS CHALLENGES 2.1.

The art to manage the art to manage if translates for the performance of the administrative functions through the levels strategical, tactical and operational of sequenciada and correct form, guiding and leading the company to the reach of the longed for objectives. The task of the administration started to be to interpret the objectives considered for the organization and to transform them in organizacional action by means of planning, organization, direction and control of all the efforts carried through in all the areas and all the levels of the organization, in order to more reach such objectives in the way adjusted to the situation and to guarantee the competitiveness in a concorrencial and highly complex world business-oriented. (CHIAVENATO, 2003, p.11). The good performance of the administrative functions inside of each level and sectors is essential for development of the administration, them forms the administrative manual. In the studied organization the planning, the organization, the direction and the control are gifts, however they are executed of centered form, mainly in the strategical level of the company. .

The Characteristics

I taste of the characteristics associates to the management – not to control, to oppress people, to leave them without information, being lost time with things of little value and reports. (…) You must leave the way, leaving the people to make the certain things and rewarding them, when conseguem.’ ‘ (2) Many times, the executives do not obtain to delegate functions because supposedly they do not find people who can make definitive work, of the form that considers ideal, without necessity of constant supervision (scarcity of qualified staff). But, frequent, and even though of unconscious form, they do not want to delegate, therefore this represents loss of being able, of importance and of auto-they even esteem (they are not prepared to manage strategically, therefore they had never made it). Many times, also, the proper head does not know enough all process that is under its command. Therefore its function if concentrates in supervision, in verifying if the employees are working, if determined task he was carried through. They finish if overloading of work and losing the precious time to think, to evaluate, to plan and to learn.

only for the learning, either for contact with new technology, interaction with other realities, analysis of ideas and suggestions and the propensity to always study, keeping the humildade, that the leader really finishes knowing the process that she manages. understands better where they are the chances for constant improvement and innovation. It finishes for understanding which important functions need to be stimulated or exactly implanted in its area, therefore it will better understand the relation between costs and benefits. Unhappyly, in our born in the kingdom reality the politics, the power, the status, the indication.

Leadership

Of this form, she observes yourself that many Brazilian executives who live in the exterior are people who passively do not accept everything what them they are requested, as well as also do not accept the point opposing. Many Brazilians who work outside of the country they had finished if becoming leader for having obtained to place its ideas through consistent arguments e, mainly, for not having had fear to say ' ' no' '. Creativity: the vision is of a Brazilian engineer specialist in analysis of risks of projects that works in U.S.A. for some companies multinationals. Ricardo Vargas perceived that it took some advantages on its American competitors. First that it did not intimidate with auditoriums of other nationalities in English fluente.

Another Brazilian advantage is ' ' paixo' ' demonstrated for the work to be carried through, therefore Brazilian we more are accustomed to deal with crises of what they. In the 2008 end, many customers of Ricardo were terrified with the economic crisis that if presented. This Brazilian capacity to survive, of ' ' if virar' ' to decide the problem is very well seen by the foreign analysts. ' ' Brazilian we most are prepared to face the crises of what any another American or European country, a time that they little they are accustomed elas' ' Ricardo said Vargas. The foreigners are completely magic with our improvisation during crisis moments and, to think about the future, can be an excellent exercise that in the light one to make right.

The Brazilian leader of the future believes itself exactly and has one high one to be able of concentration in its goals. They believe its intuition, its feelings and its inspiration. Its ' ' insights' ' (intuition) they are useful to create new products, services or markets. Its feelings are important to involve emotionally its team and, its inspiration, to carry through the dream in a real world. The Brazilian leaders of the future appreciate the audacity, the passion for the stranger and adore ' ' impossvel' '. For them the act to lead is a gratuity for the proper exercise of the Leadership. They love the results in such a way how much the processes to reach them and dedicate to as much time for the spiritual how much the material. The Brazilian leaders of the future if are proud to grow professionally, but if they are more still proud of its team. They have the head in clouds? dreaming high? ' ' the feet in cho' ' , demonstrating the emotional balance of the Brazilian executives who work in the exterior.

Internal Auditorship

The evaluations and to seem of the internal auditor are of basic importance for the managemental and administrative procedures of the company, however the existence of a work of internal auditorship does not exempt the responsibility of the administrators and managers to be following and fiscalizing its respective sectors. The works of internal auditorship are regulated by Resolution CFC published N 986 in Federal official gazette (D.O.U.), in 28 of November of 2003, that they approve NBC T 12? Of the Internal Auditorship, revoking Resolution CFC N 780 of 24 of March of 1995. The exercise of the internal auditor demands that it has procedures technician and minimums that can allow the internal auditor to identify imperfections, and to get enough tests that they can prove and base its to seem and recommendations. As the Resolution n 986 of 21/11/03, that it approves NBC T 12, in its 12.1.1.3 item, describes that the internal auditorship understands: … the examinations, analyses, evaluations, surveys and evidences, metodologicamente structuralized for the evaluation of the integrity, adequacy, effectiveness, efficiency and economicidade of the processes, the systems of information and integrated internal controls to the environment, and of management of risks, with sights to attend administration of the entity in the fulfilment of its objectives. Although the internal auditor possesss independence, if he cannot deny that the same it is integrant part of the company, with its functions parallel bars the politics and goals defined for the administration of the organization, however these politics must be compatible with the Norms for the Professional Exercise of the Internal Auditorship. The areas of abrangncia of the internal auditorship are diverse, thus searched on the basis of the material developed for the Self-Regulating Body of the Accountancy Profession of the Rio Grande Do Sul, the north of the communication of the diverse areas of performance of the internal auditorship, more known.

New Forest Code

Curitiba, 04 of May of the 2011 (Wednesday) controversy on the new Forest code, for Henry Pack The Brazilian, regulating constitutional emendation from the deforestation and agrarian use suffers quarrel in the congress for the afrouxamento of the Brazilian forest regulation, becoming possible its feasibility. In Brazil, more than 90% of the Brazilian agricultural producers possess legal pendencies. A quarrel that if extends since 2008 tends to flexibilizar the mechanisms of proteco and ambient conservation. After all, a utopian law is a good law? The new ambient code must solve empasses generated by the economic growth and the consequent devastao in the 5,2 million country properties spread by 38% of the State. With it, the Law of Ambient Crimes and the size of the APA will be defined, that includes the APP and the RL. The controversial project, must guarantee the length of the law, in parents of ' ' democracy recente' ' (managing Greenpeace Brazil, in exclusive news article to the JN). Between what this in guideline, cites the size of APPs, fragile places where it can occur erosions, landslides and floods, in the areas of hillsides of mounts and sides of rivers.

Its computation will have also to be defined as RL. The new law can harm the exportation of agricultural commodites, marked for the strong economic importance; Brazil is the producing and exporting greater of coffee, soy, cotton, sugar, bovine meat and orange juice – headquarters of biggest planetary biodiversity. It fits to stand out that only countries as Uruguay and Brazil possesss RL areas. ONGs defending of the Brazilian natural resources, little makes in other countries, as U.S.A. After all, this country more produces 4 times the amount of grains of that one, while its liberal laws on natural conservation have not been argued for ambientalistas. The Brazilian constitution of 1988 guarantees that ' ' all the Brazilian has right to an environment saudvel.' ' From 1965, the government implants measures that would guarantee the natural preservation in private properties and the punishment of the respective proprietors, considering the land as of common interest to all the citizens.