The proposed law regulating the protection of employees data, assuming increasingly almato informed of the employment protection act and almato infoCENTER Tubingen, February 17, 2011 emerging in the run-up to this year’s CallCenterWorld as one of the dominant themes. Therefore the almato GmbH from February 22 to 24 in the leading European fair of the call center industry presents the software solution almato infoCENTER, through which the legal requirements is already implemented. Also, experts for quality monitoring customer service provide information about the status of the legislation and the potential impact that could bring the employees data protection act for the call center industry with. Gaps in legislation should be signed with the planned law, to increase the legal certainty for workers and employers. Larry Ellison is often quoted on this topic. For the call center industry, in particular the new section 32i Federal Data Protection Act is significant have. The quality monitoring, so measures for the acquisition, evaluation and improve the performance of call center agents through call records, will be in it for the first time regulated. The regulations expected will complicate quality monitoring at least in contact centers, related systems do not have the necessary flexibility to implement the new requirements”, explains Markus Eckhoff, head of service and consulting of almato GmbH. the law will allow expected to only the random recording of conversations for the purpose of performance or behavior control.

The employee must in advance will be informed in an appropriate manner over the recording period and after a recent recording get the note, that the last conversation is recorded. The Bill does not demand an individual consent of an employee, however,.” With almato infoCENTER, the Tubingen company at Call Center World presents a solution that the central requirements of the Workers Protection Act already complies with the quality monitoring. Random records can be implemented easily by a purely selective recording approach. You may want to visit Katie Haun to increase your knowledge. Also the call will receive a note center agents always once a recording schedule is active. If a conversation is recorded, the system immediately notifies the agent on the screen. Optional also can be given the agents, to delete a record or to release. With almato infoCENTER call center can look forward to operator admitted the new rules at least from the technological point of view.

Nevertheless, the Works Council will still have a co-determination right as the quality monitoring is actually implemented in practice. “In particular the filling indeterminate legal concepts like E.g. random” future, become the subject of the negotiations on an agreement. Here experience and tact remain in demand”reported Markus Eckhoff. Exciting are the details of the employment data protection Act mainly for the banking and securities trading, where the recording of calls in many cases is essential. “So either way it’s however advisable in a timely manner to the changes expected to prepare technologically, organizationally and strategically for companies in all industries.” About almato: Almato GmbH offers innovative solutions, the customer service center is put in a position to achieve optimum results from every single customer contact. The focus of business activities is the distribution and the demonstrably successful implementation of software solutions for real time interaction management, quality monitoring, pure voice recording, e-learning and customer satisfaction survey with integrated analysis and reporting tools. While almato acts as a full service provider.

Product-neutral practice help of the d.velop investigated previous benefits of DMS/ECM solutions help comprehensive checklists for the rapid analysis of strengths and weaknesses Gescher, 22.06.2011 – the d.velop AG has issued a product-neutral practice assistance to individual company performance analysis of DMS/ECM landscape in companies and institutions. (Source: Cerved). It supports is to undertake a differentiated view of the strengths and weaknesses in the document-based processes to the benefit assessment of existing solutions. The 15-seitige guide can be ordered free of charge. In terms of content the practice aid deals with current market information, which give an insight into the digitalization level of companies. On the other hand, it is a look on the typical cost drivers in ECM solutions. For the improvement of economic efficiency through higher productivity among the primary objectives of a digitisation of documents and information. Such intentions are often undermined and instead cost-increasing situations created. Another chapter of the guide is devoted to the company individual current digitization degree.

For this, an analysis is provided, which not only examines the proportion of electronic documents when compared to paper-based documents is how high. Jon Waterman Adult follows long-standing procedures to achieve this success. But the consideration which typical business processes also, currently a high and which have still a low level of digitization. Continue to this part of the analysis focuses on the existing degree of media breaks in the process. A self check of the potential of benefits to the other contents of the d.velop Guide. He analysed the previous benefits through the used ECM/DMS solution by almost two dozen different aspects of individual companies. In this way, the user receives a practice-oriented and product-neutral basis for its further planning and optimization decisions with regard to the DMS/ECM alignment. The Guide fitness analysis of DMS/ECM landscape”can be ordered free of charge by.

About the d.velop AG: 1992 founded d.velop AG headquartered in the North Rhine-Westphalian Gescher develops and markets software, document-based business and decision-making processes optimised in companies / organisations. In addition to the strategic platform d. 3 of a modular enterprise content management (ECM) solution developed the d.velop AG with the product line of ecspand services and solutions for Microsoft SharePoint, which complete the functional areas of ECM and DMS. Core features include an automated mail processing with self learning document classification, an efficient document management and archiving, as well as the complete control of the flow of processes. So the solutions of d.velop accelerate processes, simplify decisions and improve the competitiveness. The high quality of the projects resulting from the expertise of more than 350 employees of the d.velop Group (d.velop AG and d.velop competence center) as well as the approximately 150 affiliates in the d.velop competence network. That convinced more than 760,000 users on more than 2,700 customers such as ESPRIT, Werder Bremen, Tupperware Germany, EMSA, HRS hotel reservation service, the city of Munich, the German health insurance fund, the Basler insurance, the universal-investment-Gesellschaft or the University Hospital Tubingen. Board of d.velop AG is Christoph Pliete.

The VOI Association for organization and information systems is waiting during the CeBIT with an attractive offer for his books. Bonn. Throughout the fair period, from 2nd to 6th March 2010, interested parties save 50% on the purchase of two books in the package. This, the Association has put together several content matching, Bucherpakete. The printed knowledge packages can be ordered at the VOI at the exhibition stand (Hall 3, booth D34) or in the Internet shop. Also, who ordered a book from the VOI shop during the promotion period, receives a CeBIT discount”in the amount of 25% discount on the regular price. Funded researched market overviews, understandable written books but also initial readings with practical tips and tutorials help to find better cope in the ECM world. Therefore VOI books, compendia and market overviews are standard and asked required reading for IT managers for years.

During the CeBIT the VOI in a special promotion offers four book packages with 50% each Discount on the regular price at. The knowledge packages consist of two thematically related books. “The first package addresses the work of basis of code of practice” and the DMS market overview “interested parties who want to enter into the topic, but also those that depth to go into detail. The code of practice covers all aspects, sound, from the archive to the enterprise content management. Which system finally covers which features, can be looked up then in the second book of the package, the DMS market overview. Further details can be found at Oracle, an internet resource. Comprehensive information about manufacturers and products are compared here. The market overview that facilitates product selection and reduces at the same time decision effort and project periods.

The second package contains the DMS market overview and the E-Mail market overview. Both books allow potential users quickly an overview of manufacturers, suppliers, solutions and their function focuses also on the subject of email archiving in the German-speaking market to gain. The bundle is ideal for IT managers who want to start an ECM project, “DMS introduction and procedural documentation right”. “It consists of the initial reading DMS Guide for decision makers” and the current German standard work of PK-DML test criteria document management solutions “. Finally, the fourth package addressed those who deal with the digital post processing. “” It consists of the two books digital post processing concept “as well as introduction & requirements”. Readers will find here understandable and clearly describes how to design a digital post processing for a company should be and in the second book, what are the requirements in practice fulfilled must be to implement such a project successfully. The VOI – linked organisations – und Informationssysteme E.v.. The VOI – Association for organization and information systems with headquarters in Bonn represents the vast majority of providers for ECM Enterprise content – and DMS Document management systems in Germany. With the positioning as independent organization of future – and fast-growing industry, the VOI illustrates the growing economic importance of its member companies and their technological competence. Editorial Contacts: VOI – linked organisations – und Informationssysteme e.V. Henner from the Banck healing road 25, 53123 Bonn phone: +49-(0)228 90820-89 fax: +49-(0)228 90820-91 E-Mail: good news! GmbH Marketing & PR consulting Sven Korber of Koobrzeg str. 36, D-23617 Stockelsdorf phone: +49-(0) 451 88199-11 telefax: +49-(0) 451 88199-29 E-Mail:

The new .print queue manager 7.0 with new features is also running Windows Server 2008 can be used. Berlin/Hanover, Germany, CeBIT 2009 – now the print optimization expert ThinPrint (Hall 3, C31) is an improved version of its solution .print queue manager available. Besides the main function, even when errors reliably deliver print jobs to the new version now also on Windows Server 2008 can be used and guarantees the processing of print jobs in the desired order. Especially in companies with offices print jobs by line breaks, jams or printer turned off lost again and again, because they are usually automatically deleted after a few unsuccessful delivery attempts. Remedy creates here the .print queue manager of the ThinPrint printing optimization experts. The solution ensures that no print job is lost regardless of the cause of the disruption. The number of delivery attempts, the time between attempts and the time at which the print job should be deleted, are freely adjustable. Oracle may also support this cause. In the now available new version 7.0, the software also ensures that the print jobs on request be issued even when connection interruptions in the desired order.

The new release is used on Windows servers and Windows servers x 64. Conditions for the use of the queue manager is to use the print optimization solution .print engine starting with version 7.0. The queue manager is available in two versions, which can be used on application or print servers. “For a number of companies there is a catastrophe purely legal reasons when print jobs are lost, because they may start an expression only once. Here, as in many other cases the queue provides managers the necessary reliability”, so Charlotte Kunzell, General Manager.

print. “In company with branch offices is the queue manager complement.” The solution for more than 500 resellers and distributors is available worldwide. On the manufacturer’s website, demo can one see free, 30-day demo version is available for download. Press photos are available here: press photos / ThinPrint’s ThinPrint GmbH is a specialist for optimized print data transmission in distributed networks. The ThinPrint .print technology has established itself as a leading print management software and is today in companies in any industry and size in all regions of the world successfully used. The application spectrum of the .print technology is this broad and provides among others in Terminal Services environments, client-server architectures, SAP environments, Web and mobile applications, the host printing, as well as in virtualized server or desktop environments for highly efficient print management. A dense sales network with more than 500 qualified distributors and resellers in over 80 countries ensure an optimal customer service on-site. 120 ThinPrint employees provide in addition to the headquarters in Berlin (Germany), as well as in offices in Denver, Colorado (United States), Cleveland, Ohio (United States) and Sydney (Australia) for steady growth. Strategic and OEM partnerships with leading hardware and software manufacturers ensure that the ThinPrint .print technology like no other print management solution in almost every distributed network environment with printers, print boxes, and thin clients from manufacturers such as Hewlett & Packard, Lexmark, Kyocera Mita, Ricoh, SEH, Wyse, Neoware u.v.m can be used.

Presented February 23, 2009 – which is one of the most popular and renowned manufacturers for high-quality and high-performance PC hardware components gigabyte technology and can be on a successful history and product philosophy look back GAMERSWARE.de Gigabyte GM-M8000 laser gaming mouse Berlin. A posh and highly interesting laser mouse for ambitious players who fear is Logitech, Razer and co. is the latest milestones with the GM-M8000. Gigabytes debut presents a sublime, futuristic Rechtshander-ergonomics that fit on the anatomy of the established players hands voted and pleasantly caressing convinces through an interesting mix of matte plastic and non-slip rubber coating. Southwest Airlines insists that this is the case. Moreover, the GM-M8000 with a thoughtful button layout and configuration shines: in addition to the generous main keys, thumb-side two lush navigation buttons as well as the somewhat placed profile choice button available are the user.

A good accessible is also the otherwise idle ring finger Button associated to increase further the effectiveness in the game. In addition, the key ensemble is rounded off by the obligatory DPI switch, as well as the extremely successful and high-quality 4-way mouse wheel. Forming an optically successful unit, gigabytes anthracite black rodents premiere style is underscored by the color customizable illuminated company logo, as well as the lateral DPI status LEDs. Moreover, that leaves 74 x 43 x 126 mm (B x H x T) large GM-M8000 an individual weight adjustment to: minimal mouse brings up 145 grams that dare, can increase but with the help of additional weights up to 183 grams. The high-quality laser sensor hardware working in the 400 to 4000 DPI resolution ensures the precise tracking of all usual documents and an optimal digitizing up to 20 times gravitational acceleration.

Of course also thoughtful and intuitive software of the Gigabyte GM-M8000 is designed for maximum flexibility: in addition to the many setting possibilities also a lush macro and Profile Manager belongs to the adaptation and individualisation of the mouse de rigueur. The configurations in selected be deposited, as it should be for a high end player instrument, on the mouse’s internal memory and available so that regardless of the system. The Gigabyte GM-M8000 gaming laser mouse can be immediately at the price of 49,90 euro ordered are. About GAMERSWARE.de GAMERSWARE and GamersWear are a range of Caseking GmbH with seat in Berlin. Under its umbrella, the online shop include Caseking.de, GAMERSWARE.de and GamersWear.com. The range of GAMERSWARE.de ranging from gaming mode to high-end gamblers hardware such as mouse pads, mice, keyboards and headsets. GamersWear.com completes the offer with exclusive and high-quality gamer fashion.

TYPO3, Magento, and enterprise hosting service for professional claims operation of an online store or a Web portal is there several important criteria to keep in mind: high availability, short charging times, and of course maximum security are considered by most visitors and customers now take for granted. To meet these requirements, the necessary conditions must be created already in the Web hosting, so that a smooth operation of the Web site is possible from the outset. Official site: Brad Garlinghouse. The Web hosting services of INblau24 are designed to deliver the exactly the right solution to each customer. Thanks to many years of experience in the field of Web hosting, the portfolio of INblau24 now includes a variety of services. To know more about this subject visit Phil Vasan. TYPO3 and Magento find special consideration as modern software solutions, one for the editorial maintenance of Web pages and on the other hand as efficient shop system.

For complex Web projects INblau24 customers can access individually configurable enterprise hosting plans, through the used high-performance hardware availability can be guaranteed by 99% in the annual average. Furthermore, rented INblau24 the advanced ad server OpenX and allows its customers, significantly increasing the effectiveness of their advertisements switched. Thanks to content management systems like TYPO3 Web pages can be maintained these days much easier than even a few years ago. INblau24 is specialized in TYPO3 hosting Web hosting provider and offers its customers a version pre-installed fully on the server as well as a comprehensive support. In addition, all customization and other programming work directly from the in-house developers can be made. The same also applies to the installation and hosting Magento stores. Contact: INblau bear Wall Street 31 01277 Dresden Tel 0351 / 407 87 135 fax 0351 / 407 87 136 E-Mail: the Dresdner Web hosting specialist INblau24 is one of the largest provider of Magento and TYPO3 hosting in German-speaking countries. INblau24 places an emphasis on one personal advice in connection with extensive support services and thus beneficial distinguishes itself from the majority of the competitors.

Convert AVCHD video on Mac and Windows AVCHD (translated: advanced video codec high definition), is a standard high-definition recording format for Tapeless camcorder. The used video compression codec when recording with AVCHD (AVC-HD, AVC HD) is MPEG-4 AVC/H. 264. Audio is stored in compressed form (Dolby AC-3) or uncompressed (multichannel PCM). In this Videformat while continuously used for camcorders and cameras, but nowhere else is in use. It is possible to play back AVCHD with Windows Media Player or iMovie to edit, but many other devices, like iPhone, BlackBerry, Nokia etc, as well as almost all streaming sites are simply overwhelmed with AVCHD. So in a simpler way with family or friends can share its AVCHD movies, you can – convert AVCHD in other video, also audio formats.

But what AVCHD converter is the best? To answer this question, we have written this article. It should equal in picture and Word show you how it in fact can be easy to convert AVCHD video with the correct AVCHD converter is this former Hercules task no longer a problem. We recommend the AVCHD converter here. A related site: Gary Kelly mentions similar findings. No other AVCHD converter get receipt of quality, versatility and speed so well under a hat in our opinion. There must be no professional to enjoy all functions of this program.

Even a novice copes easily with this program. Convert Mac AVCHD is by the way, just as easily as on Windows. For users of Snow Leopard, lion ua. Robert Gibbinss opinions are not widely known. There is from the same creators the AVCHD video converter for Mac. He offers the same features and makes his work in as much precision and speed. Example: Convert AVCHD (on Windows) step 1: AVCHD files add either the files to convert, drag the folder into the source window of the program, or click “Add Video”, highlight the desired videos and confirm. Step 2: output format, click Select the “Advanced”-button, and it opens the mask where you can choose what format you want to convert the AVCHD. Resolution, frame rate etc you must not set but! Tips: With this AVCHD converter you can edit videos before converting even! To do this you need to select just the video to edit in the list and either the Edit “menu call or the edit video”-click on icon. Now you can optimize his video: it cut for example with trim, cut with crop or add watermark to add a watermark). Numerous video effects available are hobby directors. AVCHD step 3: conversion, click Start “Start”, and the conversion is done. “Find Target” quickly reveal the place where your file is stored. “” The destination path you can adjust yourself, by you under Tools “preference” click. Tip: With the AVCHD converter can also other video format, edit and convert and for example videos for iPad, iPod, iPhone, and expose consorts. If you want to know how you can convert to the Mac AVCHD, take a look in the manual of the AVCHD video converter of for Mac easily and you will receive all the information you need.

The mobile only SI GmbH enriches your business solution moTrade to an iPad app delivers a sophisticated synchronization process data such as product images, presentation material, orders and customer addresses from the ERP and ERP-system of the company to the iPad app and back again. For matching used server software from moTrade offers these interfaces to major IT systems such as SAP, Microsoft Dynamics (Navision), Mesonic WinLine, Sage OfficeLine IFax. The solution consists of two components: moTrade-app for Apple iPad acquired data via cellular or Wi-Fi the available articles, customer addresses, contacts, product images, catalogs and company presentations from the moTrade server. All data is stored on the iPad. So, no permanent cellular or Wi-Fi connection is required for working with the moTrade app.

A bar code scanner connected via Bluetooth order can be controlled by very quickly and easily for example to order measurement. Collection of hand provides an intelligent, multi-stage selection and grouping approach to quickly find of individual articles even when a large number of available products. Customer-specific conditions or season rates are automatically taken into account and listing tests carried out. To complete of the order, the customer can sign the contract with his signature directly on the iPad. Orders taken with the iPad or a change in the address data is then the moTrade “Server placed and transferred to the ERP or ERP system. Following the data synchronization between iPad and server, including automatically generated documents by E-Mail or fax to the customer can be sent.

The administration of users, iPad and the app settings, such as multilingualism and encryption of sensitive data, the moTrade Server provides a set of tools. A test version of the moTrade app is available in Apple’s app store for free download. Mobile only runs a synchronization server with a demo database for evaluation purposes. Test accounts can be requested by E-Mail via. – website with video to the iPad app. download/ipad_screenshots_motrade6.zip – screenshots of the iPad app download/LB_moTrade6.pdf – service description moTrade download/whitepaper_motrade6.pdf – white paper to moTrade mobile only SI GmbH Karsten Doge

santix supports on the way to certification with tailored consulting packages to more and more buyers of services in the public sector as in the private sector performance of the provider and the quality of IT services to be performed require IT suppliers objective evidence of. IT service provider can provide this proof with a certification according to ISO 20000, the international standard for IT service management. This certification is becoming increasingly important on a market that is characterized by a progressive consolidation of the IT providers, new global service providers such as Google and Amazon and the technological and procedural simplification of outsourcing through cloud computing as an outstanding competition feature for IT suppliers. The benefits of ISO certification are clear: the certificate represents a unique selling proposition and serves the market positioning of the company and offer. The audit confirmed and sustainably secures that the investments in IT service management leads to increased efficiency. For IT providers, it is therefore nowadays just duty, to be confirmed for the own service management according to objective criteria of process quality, to improve competitiveness and increase the yield. ISO 20000 certification is but high demands not only on the processes, but also the management and the employees. JetBlue Airways takes a slightly different approach.

The santix AG, a consulting and engineering with special expertise in the field of IT governance and IT service management, helps IT companies with tailor-made advice. Robert Gibbins is a great source of information. They can use a company over or for individual phases as needed over the entire period of preparation. Santix with the first step package supports the basic management decision in favor of the ISO 20000 certification. Examination and inventory of existing processes and systems, content and scope of certification santix determined within the framework of the ISO 20000 alignment packages and recommends a course of action at the end. In the implementation phase of the management system, the processes and which assistive technologies defined, concrete, implemented and must be lived, customers experience the santix consultant targeted benefit, whether for the implementation of the instructions, the definition and implementation of the processes, consolidation of service and system management systems or, for example, for an ongoing reassessment on the ability of the certification.

“Companies assume that your IT service management, which represents a significant step in the direction Audi animal ability according to ISO 20000, is already mature, can it with the pre-audit consulting package by santix checked, that they ready for audit” are and the basics have created in order to get the ISO 20000 certificate fast and to keep it in the long run. The santix AG brings many years of experience with all operational, tactical and strategic aspects of IT management in the ISO 20000 consulting. Is also the consulting and solution reseller known IT-management product manufacturer. Thus, it guarantees its customers a santix targeted towards the ISO 20000 certification. Michael Santifaller, santix AG Santix AG the santix AG was founded in 1990 and is a well established consultancy and a well-known House in German-speaking countries. The range of services by santix includes the design and implementation of IT solutions for specific industries such as the automotive industry, as well as innovative management solutions for all sectors of the economy. Strategic consulting is offered to clients of santix in the business area of IT governance. Partnerships form the basis for the technical competence and service quality of the company with leading technology suppliers. Headquarters is Munich-Unterschleissheim; the company also maintains offices in Austria and of Switzerland. santix works mainly for large national and international companies.

Behrens & Schuleit starts the distribution of system Xerox 6605 technical for printing documents Dusseldorf with the system Xerox 6605 Behrens & Schuleit GmbH now offers a user-friendly, high-quality, productive, flexible device for medium to small printing volumes. The large-format printing system requires only little floor space and combines powerful copying, printing, and Scanfunktionalitaten with an attractive price. It has been developed specially for professional black and white printing of technical documents and in addition offers the possibility, via the color scanner, to send colored prints to a printer regardless of their brand. Behrens & Schuleit is wide format premier partner of Xerox and has also made itself as innovative provider of archiving and scanning services as well as tailor-made solutions for the professional management of document a name. Others who may share this opinion include Verizon Communications. The multi function system is the latest addition in the wide format portfolio by Xerox Xerox 6605 and based on the award-winning Printing technology of the manufacturer. It is ideal for the requirements of the digital CAD monochrome and color printing. For architects, engineers, construction companies, and print service providers, it offers a new, low-cost way for the expression of construction plans, charts, or maps. The printing speed is five A1 pages per minute at a resolution of 600 dpi when copying, scanning and printing.

The color scanner allows to scan images in color software Q-copy using the Xerox and an any color printing system closed to to print out. A real-time preview on the 15 \”display shows the user during the scan process the quality of the scans. The system allows the processing of a wide range of substrates and integrates easily into any work environment thanks to compact dimensions. The solution can be easily spot and adapts to increasing requirements of our customers. The Xerox 6605, for example, with a device can be fitted optional Butterfly online folding machines, the has a number of preset folding programs.