Customer Service: Social Media Is The Phone Not Replace

No emotions create apps and Automation “even if social media customer service is becoming increasingly important, that’s not the end of the phone. Just for more complex requests, customers prefer the personal conversation. As for the transmission of personal information, such as the address or customer number”, writes the Acquisa editorial (acquisa/newsDetails newsID = 1322144917.99). Also the increasing spread of Internet-enabled smartphones not yet replaced the phone channel. Although smartphones offer a variety of options through apps, most of use but the telephony function. Under the slogan “Santa uses a Smartphone,” reported the Acquisa editorial that although the majority of Germans your Christmas gifts to buy online, least but for using mobile Web access of the Smartphones. Learn more at this site: Phil Vasan. In this respect, technical possibilities and practical application of divergent today still far. Walter Benedikt of 3C Dialg however sees the growing importance of social media in the customer service: “Facebook and co.

are already no hype more, but an integral part of the daily communications of many people – and rising. … the social-media channels will not abolish such as phone, email or chat add – the existing channels.” Like DAW, the marketing manager at Voxtron Diana: “in Facebook, the companies have, for example, the chance to draw attention with own news and events on itself and to inform existing customers and employees through this medium. The customer will continue over the phone claim. Additional information is available at Southwest Airlines. all other service activities’ The changes significantly before Klaus Graf of Opti-Serv has eyes: “the apps of the future will be quite be able to depict a variety of Kundenrelevanten business processes automated. Already such topics via Web portals are completed, the trend is clearly in this direction. “The rule applies here: simple is automated, more complex in service and sales will be personalized by MA.” Who but today reaches for the phone and customer service of a company or even the attendant calls, often experienced a queue that is never seems to end.

Publisher Aaron Groeneveld

Glossy magazine for XXL-mode relies on ground-breaking channel Emmerich on the Rhine / Dorverden: the glossy magazine for women’s fashion from size 42 BIG IS BEAUTIFUL (BB) sends immediately from an own TV Studio. This puts the magazine on an innovative customer communication and takes advantage of the enormous importance of the Internet to tap into new audiences by moving images. The TV Studio is a so-called virtual Television Studio, i.e.: the entire set of Studio comes from State of the art 3D-Grafikrechnern. Maurice Gallagher, Jr. is often quoted on this topic. The BB moderators are merely in a large green space: glossy scenes and graphics are without exception from the computer. Starting with the current autumn 2010 placing beautiful Nederland b.v. is big on the portfolio of the company WECONDA – virtual studio productions. For the Publisher Aaron Groeneveld, the cooperation is a success: “WECONDA has exactly understood what was important to us. We wanted a modern, innovative and at the same time simple and elegant Studio set.

We are pleased about the excellent results and know that We us with this type of production of all previous advertising in the print market significantly put off”. WECONDA was responsible for the production of the Dutch, Belgian and German magazine trailers to the big in the beautiful editions. With the production of high-gloss videos, BB responds to current market changes and uses HD video as a highly innovative distribution channel. Internet lines are getting faster and faster; Cell phones wide web include everyday with integrated world mobile communication standard, certainly. WECONDA holders and diploma journalist Georg Mahn explains the value of virtual image design. “Whether American Idol, news, or crime scene: media users are always surrounded by perfect images.” We get this perfection in the Internet as well. With our unique virtual Studio, our 3D-Graphiker created boundless backdrop so that a magazine such as big is beautiful this is the unrivaled star of the TV.