PLT – TOPLIST provider of telematics justifies the confidence of its customers with demonstrably excellent service quality and data protection, Berlin, 23.01.2013. The Berlin software company specializes in telematics systems that have been developed for GPS location tracking (TrackPilot) and tour planning. In the new year, PLT started well with two successful test certificates. The first PLT settled successfully by the independent panel of experts of the leading trade journal telematics Markt.de on technology, service and support check. PLT among 2013 the TOPLIST suppliers of telematics”. PLT was the second successful the DQM Academy GmbH for independent assessments of conformity to ISO 9001:2008 certified. Optimized PLT company processes and structures in the certification process at a high level, thereby committed itself according to these strict quality standards to check the service quality and customer orientation again in a continuous process and to improve. PLT Manager, and Company founder Marc Roth sees the introduction of the quality management system a strategic decision and a clear signal to customers and business partners: in recent years a variety of new telematics provider with solutions to the GPS positioning on the market forced.
For users and other interested parties, it has become almost impossible to recognize the quality of the telematics providers and products for this quantity. The independent label shows that our services meet a high quality standard, and that the focus on quality and customer satisfaction in our corporate principles is anchored. And that we 50 of the telematics providers now also among the TOP confirms us in our work and reinforced this unequivocal signal to customers and prospective buyers. ” Concrete measures mean real benefits for business partners and customers individual support through personal customer service representative short response times to customer demands and the Also customers in the regularly conducted polls are regular editing of technical support requests within two hours of continuous internal and external training of staff of careful selection and evaluation of suppliers of outsourced processes according to their satisfaction on the quality of applications and the level of service questions. Sales Director John Wang mouth: The opinion of our customers is very important to us, because our sales success justified satisfied users. Also, the survey results help us in the targeted further development of customer-oriented solutions. And that our products and our company from two independent bodies have been assessed positively, that motivates us in our work.”