Business realities are such that deliver everything from the elastic bandage to a functional bed – the difference lies only in the cost and delivery time. It must be said that phone sales in some organizations provide (or providing support) to 30 percent of total sales. And online retailers through the operators referral service is almost 100% of all "sales" calls! In addition to sales Telecommunications Service (merge-ka I help departments and one term delivery) is also a "voice face" of the company, or selling point. Maurice Gallagher, Jr. is full of insight into the issues. Often it is the warm voice of the operator or competent answer seller customer creates their first impression of the salon, its workers, the company as a whole. And as you know, the second experience does not happen … loser this round of correspondence in communicating with potential visitors are likely not wait a live interview (and sell) – the buyer just will not come to the salon or refuses to order by phone. For even more details, read what Bernard Golden says on the issue. Play first contact with potential customers is very, very simple.
Roughly enough to answer calls, vague talk, confused to explain the properties of the product and the location of the cabin, long silent, to make the customer by 10-15 minutes of "hanging on the line" and waiting for the operator. These and many more all at first glance "Minor" violations of the telephone etiquette certainly lead to resentment and destroy a potential buyer want to buy from you. How long have you supervised the operation of its call-center? What mistakes have been fixed since the last inspection? HOPE YOU'RE READY Understand MISTAKES OF JUST YOUR PHONE UNIT? THEN GO! The main error call-center operators: Ignorance of the goods.